Managed IT Services Partner

What Happens When Your IT Partner Doesn't Pick Up the Phone?

Most businesses don't realize their IT is broken until something goes wrong and no one answers. We're a Wisconsin-based IT company that actually picks up, fixes problems before they spread, and keeps your systems secure, without the guesswork or surprise bills.

Same-day response, not "we'll get back to you"
Security built in, not bolted on later
Flat monthly pricing, no surprise invoices
Local team in Madison, not a call center
10+
Helping Businesses
All
Industries Served
Same-Day
Response Target
WI
Based in Madison
The Problem

Most IT Support Is Reactive, Not Protective

You call when something breaks. They fix it (eventually). Then you wait for the next fire. That's not IT management—that's break, fix with a monthly fee.

Break-Fix / Reactive IT

  • Wait until something breaks, then call for help
  • Hourly billing incentivizes long fixes, not prevention
  • Security is an afterthought (or an upsell)
  • No documentation—every problem starts from scratch
  • Different tech every time—no one knows your systems
  • Surprise invoices for "emergency" work

Proactive Managed IT

  • 24/7 monitoring catches problems before users notice
  • Flat monthly fee—our incentive is fewer problems
  • Security included: MFA, endpoint protection, email defense
  • Full documentation of your environment
  • Dedicated team that knows your systems and business
  • Predictable costs with no surprise bills
The Cost of Waiting

IT Problems Are Expensive, Preventable Ones Are Worse

Most businesses don't think about IT security or reliability until it's costing them money, customers, or reputation.

$427/min
Average cost of IT downtime for SMBs
82%
of breaches involve human error or stolen credentials
4+ hrs
Average wait for break-fix IT response
60%
of small businesses close within 6 months of a cyberattack
What We Do

Everything Your Business Needs to Run Securely

From day-to-day support to strategic projects, we handle the technology so you can focus on your business.

Managed IT Services

Complete IT department for your business. Helpdesk, monitoring, patching, backup, and strategic guidance.

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Cybersecurity

Layered protection: endpoint security, email defense, identity management, backup, and incident response.

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Network Infrastructure

Structured cabling, enterprise Wi-Fi, firewalls, and network design that scales with your business.

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Microsoft 365

Secure email, Teams, SharePoint, and OneDrive with proper configuration, migration, and ongoing support.

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Google Workspace

Gmail, Drive, Meet, and Docs with secure configuration, migration, and admin support.

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Business Phones

Cloud phone systems with calling, video, SMS, and call center features. Work from anywhere.

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Internet Service

Primary and failover circuits. Fiber and fixed wireless with symmetric speeds and local support.

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IT Consulting

Assessments, roadmaps, vendor selection, and strategic guidance for technology decisions.

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IT Projects

Office moves, infrastructure upgrades, cloud migrations, and on-site installation work.

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How We Work

Two Ways to Partner

Whether you need a complete IT department or reinforcements for your existing team.

We Become Your IT Department

For businesses without internal IT staff. We handle everything: helpdesk, monitoring, patching, backup, security, vendor coordination, and strategic planning.

  • Unlimited helpdesk support
  • 24/7 monitoring and alerting
  • Security included (MFA, EDR, email protection)
  • Backup and disaster recovery
  • Vendor coordination
  • Quarterly business reviews

Typical pricing: $125–$200/user/month depending on scope and complexity.

Who We Serve

IT Expertise for Wisconsin Organizations

We've solved IT challenges across regulated, operationally complex, and fast-moving industries.

Healthcare

EHR, HIPAA, telehealth, continuity

Legal

Secure email, DLP, confidentiality

Manufacturing

Plant networks, OT, ERP connectivity

Property / Real Estate

Site networking, VoIP, guest Wi-Fi

Retail & Hospitality

POS, cameras, PCI compliance

Non-profits

M365 donations, grant reporting

Education & Clinics

Filtering, access control, devices

Construction & Trades

Jobsite connectivity, mobile devices

Professional Services

CPA, consultants, secure files

Results

What Changes When IT Actually Works

Predictable Costs

Flat monthly fee. No surprise invoices for "emergency" work.

Stronger Security

Layered protection with tested recovery. Not just antivirus.

Less Downtime

Problems caught before they spread. Faster resolution when they don't.

Happier Users

Fast, human support that communicates. Not "your ticket is in queue."

Why Us

We're Not a Help Desk. We're Your IT Department.

Local, Wisconsin-Based

Madison headquarters with coverage across Dane County and Wisconsin. We show up when you need us.

Certified Engineers

Real engineers with real certifications. Vendor-neutral guidance focused on what's right for you.

Clear Communication

Plain-English updates, transparent reporting, and honest recommendations. No jargon, no upselling.

Recent Project

Stabilize → Secure → Scale

Before: Frequent tickets, weak MFA enforcement, email threats slipping through, spotty Wi-Fi coverage
After: Standardized endpoints, enforced MFA everywhere, hardened email security, tuned Wi-Fi with full coverage
Result: 70% fewer tickets, faster resolution, smoother day-to-day operations, and a clear roadmap for growth
What Clients Say

Trusted by Wisconsin Businesses

"NLS made our IT feel invisible—everything just works and security is tighter than it's ever been."

— Operations Manager, Madison

"They handled our Microsoft 365 migration with zero disruption and better protections than we had before."

— Director, Non-profit

"Clear plans, quick response, and helpful communication. First IT company that actually calls back."

— Clinic Administrator
Free Assessment

15-Minute IT Health Check

A quick, jargon-free call to review your top risks and easy wins. You'll get a prioritized scorecard you can act on immediately, whether you work with us or not.

Accounts & MFA posture
Backup & recovery basics
Email threats & filtering
Patch & device hygiene

No commitment. Useful whether you choose us or not.

Ready to Simplify and Secure Your IT?

Get a tailored plan within the same business day. No pressure, no commitment, just honest options.

Partners & Vendors We Work With:

Microsoft | Google | Dell | Intermedia | HP | Cisco | Ubiquiti | D&H Distribution | Schneider Electric | 5Nines